1. About KNOWLEDGEN PTE LTD and This Privacy Policy
We are KNOWLEDGEN PTE LTD (“KNOWLEDGEN”, “we”, “us”, “our”), committed to safeguarding your privacy. KNOWLEDGEN PTE LTD is a registered company in Singapore, located at 9 Raffles Place, Republic Plaza, Singapore 048619. This Privacy Policy outlines how we collect and utilize personal data. KNOWLEDGEN operates ageX.ai & ageX.life, and the ageX iOS and Android mobile applications (collectively, the “website”). This Privacy Policy details the information we gather, the purposes for which we collect it, and how we utilize and share it. Our website and services are not intended for use by children. For any inquiries regarding this Privacy Policy, you can contact the KNOWLEDGEN Data Protection Officer at privacy@knowledgen.com.
2. Third Party Websites
Our website may include links to websites of our partners and brands (collectively our “Partners”), advertisers, and affiliates. Please note that this Privacy Policy does not apply to these websites. We are not responsible for the privacy policies or practices of such websites, so please review their policies before submitting any personal data.
3. What Information Do We Collect, and How?
When you interact with us, whether through our website or communication channels, we may collect the following information:
- Information You Provide: When you create an account, place orders, complete online forms, opt in to receive newsletters, participate in promotions, or correspond with us, you may provide personal details such as your name, address, phone number, email, date of birth, gender, purchase history, reviews, images, and financial information.
- Information from Other Sources: We may receive information about you from other accounts, websites, social media platforms, data brokers, partners, and service providers. This may include data from your Google Sign In, Apple ID, social media accounts, advertising networks, and analytics partners.
- Information from IT Systems: Each visit to our website generates certain information automatically recorded by our IT systems, including cookies and device information such as IP address, browser type, pages visited, time zone, country location, and crash reports.
4. How Do We Use Your Information?
We use your information to provide services, process orders, conduct marketing and advertising, improve our website, manage loyalty programs, prevent fraud, ensure security, administer accounts, and comply with legal obligations. Specific uses include account registration, order fulfillment, payment processing, customer service, marketing communications, personalized recommendations, and aggregated statistical reports.
5. Who Do We Share Your Information With?
We may share your information with partners, service providers, advertisers, and third parties for business purposes, fraud prevention, marketing, research, and legal compliance. These parties include courier companies, payment processors, analytics providers, customer service management platforms, marketing tools providers, and research companies. We may also share aggregated information with select third parties for analysis and reporting.
6. Transfers of Your Personal Data
By using our website and services, you consent to the transfer and processing of your personal information, primarily to the United States and other countries outside the United Kingdom or the European Economic Area (EEA). We rely on various legal mechanisms, such as Commission model contracts and adequacy decisions, to ensure adequate protection of your data during transfers.
7. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, correct, or delete your data, as well as the right to restrict or object to certain processing activities. You can exercise these rights by contacting us or adjusting your account settings. Additionally, you have the right to opt out of marketing communications and cookies, though this may affect your experience on our website.
8. Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon expiry of the retention period, we securely delete or anonymize your data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent if required by law. We encourage you to review this Privacy Policy periodically for the latest information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal information, please contact us at privacy@knowledgen.com.
This Privacy Policy was last updated on 15 Apr 2024.
12. Cookies
We utilize technology such as “cookies” to gather information and store your online preferences. Cookies are small pieces of data sent from a web server to a web browser, enabling the server to uniquely identify the browser on each page visit.
We employ the following categories of cookies on our website:
- Strictly Necessary Cookies: These are indispensable to enable you to navigate the website and utilize its features. Without these cookies, essential services such as remembering login details or items in your shopping basket cannot be provided. They also inform us about your behavior on our website, aiding in fraud prevention and ensuring security for both you and KNOWLEDGEN and its customers.
- Performance Cookies: These collect anonymous data on how you interact with our website, assisting us in understanding customer behavior, improving navigation, enhancing shopping experiences, and evaluating marketing campaigns. The information collected by these cookies does not reveal personal details that can identify you individually.
- Functionality Cookies: These remember your preferences, such as language, country, and search parameters, to tailor your browsing experience and provide personalized recommendations. The data collected by these cookies may be anonymized and cannot track your activity on other websites.
- Targeting or Advertising Cookies: These gather information about your browsing habits and aggregated demographic data to deliver more relevant advertising based on your interests. They help limit the frequency of ads you see and are usually placed by third-party advertising networks. Opting in to these cookies can be done via your browser settings.
You can withdraw consent to these cookies at any time through various options:
- For Google Analytics cookies across all websites, visit the Google Analytics Opt-out Browser Add-on.
- To clear cookies, adjust settings in your browser.
Please note that rejecting cookies does not mean you’ll stop receiving online ads; rather, you may see more irrelevant ads tailored to your preferences.
13. Security
Safeguarding you and your personal information is paramount to us. We take several reasonable measures to protect the personal data you provide, including:
- Utilizing Transport Layer Security (TLS) to encrypt the personal data transmitted during the order process, including financial information like credit or debit card details.
- Requiring a unique username and password to access your ageX account on our website.
- Avoiding retention of credit or debit card details that could enable unauthorized transactions.
- Regular monitoring of servers and IT systems for potential vulnerabilities and threats.
Despite our efforts, the transmission of information over the Internet isn’t entirely secure. We cannot guarantee the absolute security of your data transmitted to or through our website, and any such transmission is at your own risk. Please be cautious when disclosing personal information through non-secure communication channels like email or SMS.
14. Data Retention
We retain the data you provide for as long as you maintain your ageX account with us and thereafter for a period during which you may have queries or claims related to our services, as required by applicable legal obligations. Upon termination of your service usage, we may store your information in an aggregated and anonymized format.